How to Use Text Payments

Paying by text is the easiest way to make your payment!

1. Text the word PAY to 318-232-4333. HSA card payments ONLY must text the word PAY to 318-534-4333. If it’s your first time, you’ll be prompted to click a link directing you to the Granberry Counseling Centers page to complete a one-time registration.
2. Click SIGN-IN then REGISTER FOR AN ACCOUNT at the bottom of the page. Complete contact information, then click “REGISTER.”
3. Enter the SECURE PIN that the system texts you.
4. Select the location and name of the counselor, enter the payment amount, and card or bank information before completing your gift.
5. Click SAVE PAYMENT to keep your payment information securely saved for future payments.

To text a payment after the one-time registration, enter the KEYWORD that matches the counselor and location and the payment amount, then hit SEND.

OTHER TEXT COMMANDS:

• EDIT – Make changes to your account and update contact information and/or update payment information.
• REFUND – Refund your last payment. You must text “REFUND” within 15 minutes to refund the payment. If you realized the mistake after 15 minutes, contact our office for a refund: 318-345-8200.
• KEYWORD – See a list of active keywords below. Keywords are the counselors’ names and locations Granberry has set up.

Keywords for Texting Payments: